Tier 1 Support Specialist

Job Description

We’re looking for technical support rockstars to join our growing company focused on making clinical communications and scheduling more effective, collaboration more intuitive, health systems better, and communities stronger. Don’t miss out on this opportunity!
To support PerfectServe’s continued growth, we are seeking a wide range of customer support professionals to join our 24/7/365 support team. We have work schedules for everyone across all hours of the day and night. 
Specifically, specialists will be responsible for supporting and delighting PerfectServe’s end users – physicians, nurses and system administrators. They will support general user account management, end-user education, on-call schedule management, mobile and web interface assistance, application builds and revisions, and application troubleshooting.
Who You Are 

While we have some M-F daytime schedules available, most schedules require our support professionals to work one weekend day. The ability to work some holidays is also required
Willingness and excitement to work evenings or overnights and/or weekends
Strong technical aptitude
Excellent written and verbal communication skills
Excellent analytical and troubleshooting skills
Ability to work in a fast-paced environment and successfully prioritize competing tasks
High customer empathy and exceptional customer service skills
Access to high-speed internet
Able to start on May 27, 2025. 

Our Support Specialists go through initial onboarding and training together, which will align with a Monday – Friday day (EST) schedule. Once initial onboarding and training are complete, Support Specialists will start working their scheduled shift assignment.
Our team is currently only looking for candidates that are located within the U.S.
Compensation : $19/hour plus a comprehensive benefits package becomes effective from your first day of employment.
What You’ll Be Doing (sorted from the more basic to more advanced work):

Field incoming client communications via phone, chat, and our online customer portal
Help end-users administer their PerfectServe applications
Train end users on how best to use PerfectServe’s phone, mobile, and web applications
Own basic-to-advanced troubleshooting efforts related to message delivery and/or message content issues; identify root cause(s) and make the appropriate configuration changes to resolve the issue
Consult, design, configure, and deploy custom applications leveraging best practices to meet workflow needs of PerfectServe’s end users
Build and revise new user accounts based on established standards and best practices
Work with end-users and hospital IT personnel to troubleshoot mobile and web connectivity issues
Collaborate with other PerfectServe teams, including customer success, integration, and technical teams, on escalated technical issues
We expect all team members to have their cameras on during internal and external meetings to encourage engagement and foster a sense of connection.

This position requires interaction with people and technology while either standing or sitting. To best service our customers on the phone, face-to-face, or on the computer, all support employees must be able to communicate with or without reasonable accommodation.
While performing the duties of this job, the employee must be able to sit for extended periods of time (position is primary sedentary), must have acute hearing ability, must be able to speak English and must have the ability to perform repetitive hand motions.
PerfectServe is committed to compliance with its obligations under all applicable state and federal laws prohibiting employment discrimination. In keeping with this commitment, it attempts to reasonably accommodate applicants and employees in accordance with the requirements of the disability discrimination laws. It also invites individuals with disabilities to participate in a good faith, interactive process to identify reasonable accommodations that can be made without imposing undue hardship.
This position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.
PerfectServe, Inc. is an Equal Opportunity Employer —–M/F/D/V.
Benefits:

Remote first work environment
Health, Dental, Vision, Life and Disability Insurance options available day one.
401K – with match and immediately vested.
17 company holidays, 2 floating holidays plus competitive paid time off policy
Internal Advancement Opportunities

PerfectServe offers unified healthcare communication solutions to help physicians, nurses, and care team members provide exceptional patient care. PerfectServe’s cloud-based solutions enhance patient safety and reduce provider burnout by automating workflows, speeding time to treatment, optimizing shift schedules, empowering nurse mobility, and engaging patients in their own care.